Gino Zanetti Custom Tailors - No suit after six months money refunded from groupon

2 comments
Not resolved

GINO ZANETTI ON GROUPON,

after six months of false excuses and promises still no suit from this company after complaining to GROUPON i did receive a full refund and a £15 credit for the hassle.i have since been back in touch with graham scott (director) who in turn maintains he has my suit ready and as it is made to measure he has promised to send to me free of charge as a goodwill measure.not holding my breath but if he does i will post an update.thanks to GROUPON for the refund and credit.i still phone regular for more excuses after all it's a freephone call.

Review about: Made To Measure Suit.

Comments

Anonymous
#553273

A quick search on Companies House will tell you that this man is back in business as Stefano Dutti tailors. A franchise I believe.

Anonymous
#525083

I too had exactly the same experience with this charlatan.I was told a variety of false stories including: 1.

The suits were contaminated oil whilst in transit 2. The employees within the company had been "running another company within the company" 3.

The suit had arrived (was told this one 3 or 4 times) but the order was mixed up

Was talking to another guy quite randomly at the gym and it turned out he experience exactly the same thing.I'm actually impressed that they're still in business considering the blatant lies and falsehoods told by Graham Scott.

Gino Zanetti Custom Tailors - failed to deliver & no refund

Oxford, England 19 comments
Not resolved

I had applied for a deal through the company Groupon, for two tailored suits for my best man and I. I arranged an appointment, and Graham Scott, their tailoring director came out to my address to measure us up, as was part of his service.

The suits were promised to me on the 29th november, which was one month after the measuring. When I had not heard anything by 17th December, I phoned the company to be advised that there was a problem with the order but it would be in before Christmas. I phone the company again on the 3rd January after not hearing a response and he again delayed. To the 14th January. At no point has he contacted me without me having to phone him 1st, and this was he case after the 14th January when he made further excuses about his company operation and apologised again, stating the 30th Jan for delivery. By this point I wanted assurances and booked a meeting with him for the 30th at 18:00. I waited in for him but was upset to find that he did not show up, without the courtesy of a phone call to notify me. On the following Monday, I phoned him and he made an excuse relating to personal problems. I offered my sympathies but stated that a phone call would have been respectful. I had told him what I thought of his business acumen, and he said that he would like a final opportunity to deliver the suits with a compensatory package.

Two further dealines passed in February and his email to me was categorically different to what had been discussed over the phone. Be was attempting to put the date back further, yet again. I spoke to him and asked for a full refund Which he was happy to oblige.

I have not received said refund yet. My wedding is in four weeks. Furthermore, he has advertised further business on Groupon without fulfilling is first orders. Groupon are aware of the situation but were not interested in supporting my claim for my money back, and have advised that I would need to be patient.

My credit card has provided me with the amount paid using the credit card back to me but a seperate payment is still pending.

I am left saddened by the whole situation, leaving me to rush to get a new suit.

Review about: Bespoke Suit.

Comments

Anonymous
Pool, England, United Kingdom #701535

I am the same he joined Forth Valley Chamber of Commerce.I have paid cash in June and no suit.Excuses about the material which is obviously an old trick.I am going to Police as I have his mobile but suspect I will lose £242.He lives in Falkirk.

Anonymous
#553274

A quick search on Companies House will tell you that this man is back in business as Stefano Dutti tailors. A franchise I believe.

Anonymous
#526795

GZ customer here too.My last comment seems to have disappeared oddly!

I just wanted to check the outcome of some of your disputes as I'm in the same boat.

Was there any legal, criminal action taken?Or were you able to resolve it with the director of the company Mrs Mary Scott?

Anonymous
#526793

I'm also a GZ customer - no suit, no refund. Can anyone say what the outcome was for them? legal, criminal, trading standards or was in fact a refund secured?

Anonymous
#493185

Got measured for two shirts as a groupon offer on 9 Jan 2012.Was quite impressed with Graham Scott (first mistake) at the measuring appointment so also paid cash for a new suit as an introductory offer.

No shirts or suit received but numerous excuses of which everyone has been used in other comments.

Whilst I now don't expect to ever receive my clothes if I ever did there is a good chance my sizes will probably have changed anyway.

I live in hope that this man is caught and stopped from ripping people off.I have no proof but believe that this is not the first company that Mr Scott has been a director of that has been involved in controversy (Allegedly)

Anonymous
#487207

I too have had same experience!Graham Scott failed to arrive first visit,did arrive for second visit.On promised date,suit gone missing,second suit due two weeks later.

Guess what? No contact,both his mail boxes full,my daughters wedding July!! Contacted Groupon,they were fantastic,full refund within 7 days.

They are investigating Gino Zanette.Now have to shop for a suit :sigh

Anonymous
#484614

Got a phone call from Graham Scott 2 weeks ago to tell me that my suit and shirts would be ready for delivery.I was on holiday (out of the country) the day that he proposed to fit the suit and shirts.

He informed me that he would be refunding my money received from Groupon, still to receive. He also stated that he would be at my house the weekend after me arriving home from my holiday. Still no suit and shirts.

Placed order 2nd week in January 2012.In the same boat as every other comment, got the same excuses.

Anonymous
#484570

This has also happened to me. Mr Scott should be *** down as the man is a Scammer, some os his excuses

1. The sleeve was damaged

2. Somthing leaked on the crate that the suit was in.

3. My button hole machine has broken down!

4. Lies

5. Lies

6. Oh yeah, more Lies

Anonymous
#484498

I've had exactly the same experience - got in November, told i'd have the suit by Christmas, still nothing.

Anonymous
#477740

This has happened to me too.Got fitted, promised 6 weeks delivery, nothing.

Got hold of graham who was surprised that I hadn,t received my suits and said maybe there was a problem with my order and he would call me straight back.

No call back, not answered any of my calls, emails or voicemails since.I have emailed group on to complain.

Anonymous
#477275

Like the other guys, I have the same complaint, I was told after numerous phone calls that the suit was missed in the delivery and would be out on the next delivery, the suit and shirts went via Kazakstan still no delivery, the suit left arm had a blemish in the material and they were renewing the arm.I have been on the phone today 08/05/2012 answer machine is full obviously with complaints a number of them mine.

Ordered the suit 2nd week in January 2012 for my mates son's wedding in March 2012, still no sign of the delivery.I beleive that the elusive Mr Scott stays in Falkirk.

Anonymous
#466707

Just to add to the others, i am also in the same position, paid Groupon in dec, measured in Jan, promised for feb, and still nothing, very hard to get a hold of on phone, did manage 2 weeks ago and was told there had been a mix up in manufacturing and a backlog but it was scheduled to arrive 2 weeks ago, and i think you can guess the rest....... needless to say still nothing.

no going to speak to mastercard for refund and also messaged groupon. but to see them running another offer/scam is really taking the ***

Anonymous
#466706

Just to add to the others, i am also in the same position, paid Groupon in dec, measured in Jan, promised for feb, and still nothing, very hard to get a hold of on phone, did manage 2 weeks ago and was told there had been a mix up in manufacturing and a backlog but it was scheduled to arrive 2 weeks ago, and i think you can guess the rest....... needless to say still nothing.

no going to speak to mastercard for refund and also messaged groupon. but to see them running another offer/scam is really taking the ***

Anonymous
#464912

I am one of those unfortunate ones too!!!!

Total SCAMMER!!!!! AVOID AVOID!!!!!!!

Anonymous
#464787

Travelled from glasgow to edinburgh for fitting, no-one turned up. was assured someone would come round to my house for measurements and a free shirt which I was happy with. However after two weeks of nothing - no replies to e-mails, unanswered phone calls I am requesting my money back.

Anonymous
#457870

I had precisely the same experience as Muchzzz - AVOID THIS COMPANY AT ALL COSTS - THE ABSOLUTE WORST DEALINGS I'VE EVER HAD WITH A BUSINESS.

I had a groupon deal due for delivery over 4 months ago too but excuse after excuse came as to why it was being delayed - and never did he contact me - Always had to be me getting in touch, but 90% of my messages were ignored.

Appointment was eventually made and similar to the poster Muchzzz, it was cancelled a few hours before he was due to show up.Have eventually got a refund through Groupon (the appropriate e-mails so that I could get a refund from Groupon were promised by Mr Scott of Gino Zanetti, but they never came......eventually got a refund through groupon directly after my complaint was 'escalated' to management - have to say that Groupon were quick to resolve things in the end + I have no complaints about them, other than the fact that I think it's unwise for them to have allowed this company to place another deal through them when clearly a number of orders from the first posting have clearly been unfulfilled).

Anonymous
#448069

:(

I also purchased this groupon, promised suit has not arrived, no contact from company, left loads of messages and no-one has called me back. I am really not happy. Suggest you avoid this company.

Anonymous
#441316

I went out of my way to make a comment to this website called PISSED CONSUMER.com.I made my complaint about Wal-Mart working with Kimberly-Clark the manufacturers of Scott's tissues thousand sheet toilet paper.

Then, somebody made a comment responding to my original post. And then I tried to make a comment about that persons commenting on my comment and once I typed in this:...."I am not completely naïve and I do understand this is happening in certain areas of the retail business such as clothing, sports memorabilia, etc., but I never thought that Wal-Mart Corporation would be fully participating in this Bait and Switch crappie tactic which is a legal way of stealing consumer's money! Yes, STEALING! " And once I finish typing in the above comment to respond to the person's comment regarding my post this website would not allow me to enter it so that my comment would be added to this post.

Why?!

The system said I did not enter the secret code properly.I did five times in a row!

()()()() Now, I have just posted a complaint about this website because I am a PISSED CONSUMMER about this website altering my posts and not allowing me to make comments about others' comments about MY POST COMPLAINT.

Anonymous
#441314

well, this post has certainly helped me make a decision on the current groupon - one has to wonder how good the actual product even is as it is claimed to be...

thanks for the well written post, really hope you get everything together for the wedding!

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